Frequently Asked Questions (FAQs)

At Zuno LLC, we strive to make your experience smooth, reliable, and efficient. Below are answers to some of the most common questions our customers ask.

Q1. What is the estimated delivery time for a product?

We prioritize fast and reliable shipping.
Order Cutoff Time: 12 PM EST
Processing Time: Orders are processed within up to 3 business days (Monday to Friday) after payment confirmation.
Shipping Time: Delivery generally takes 3–5 business days, depending on your location and product availability. For special or customized orders, delivery times may vary.

Yes. We provide delivery services to all 50 states, including Alaska and Hawaii.

Yes! We offer free shipping on all orders within the continental United States.

Yes. Once your order ships, you’ll receive an email containing a tracking number and a link to follow your shipment’s progress in real time.

If you experience any issue such as a delayed, damaged, or incorrect order, please contact us immediately at:
Email: info@zuno-llc.com
Phone: +1 (516) 776-9030
Live Chat: Available during business hours

We accept multiple payment options:

  • Credit/Debit Cards: Visa, MasterCard, American Express
  • E-Transfer or Wire Transfer: Available by contacting us directly at info@zuno-llc.com

At checkout, credit card is the default payment option. For other methods, please contact our team for instructions.

Yes. All transactions are processed securely through encrypted payment gateways. We do not store your credit card details. Your data is handled in compliance with the latest PCI DSS (Payment Card Industry Data Security Standards).

Yes. We specialize in supporting businesses of all sizes and offer volume-based discounts and partner pricing. To request a custom quote, visit our Request a Quote page or contact our sales team.

Yes. Once your order ships, you’ll receive an email containing a tracking number and a link to follow your shipment’s progress in real time.

Yes. We proudly support government agencies, educational institutions, and non-profit organizations with tailored pricing and procurement solutions.

You can easily request a custom quote through our Request a Quote page. Provide details of your requirements, and one of our specialists will get back to you within 24–48 hours.

We strive for complete customer satisfaction.
You may return eligible products within 30 days of delivery for a refund or replacement.
Items must be unused, unopened, and in original packaging.
Certain items such as software licenses or custom orders may not be returnable.
For full details, please review our Return & Refund Policy.

If your product arrives damaged or defective, contact us within 7 days of delivery. Provide your order number, a brief description, and photos of the damage so we can arrange a prompt replacement or refund.

Yes, orders can be modified or canceled before they are shipped. Please contact us as soon as possible to make changes. Once shipped, cancellations are not guaranteed.

If your product arrives damaged or defective, contact us within 7 days of delivery. Provide your order number, a brief description, and photos of the damage so we can arrange a prompt replacement or refund.

Currently, we serve customers within the United States only. International shipping may become available in the future.

Our support team is available:
Monday – Friday: 5 AM – 5 PM (PST)
Email Support: Available 24/7 — we respond within one business day.

You can subscribe to our newsletter at checkout or on our homepage to receive updates on new arrivals, promotions, and exclusive deals.

Yes. Most of our products come with a manufacturer’s warranty. Warranty details vary by brand and product type. Please refer to the product page or contact us for specifics.

We’re here to help!
Email: info@zuno-llc.com
Phone: +1 (516) 776-9030
Address: 70 E Sunrise Hwy, Suite 500, Valley Stream, NY 11581, USA
Operating Hours: Monday – Friday, 5 AM – 5 PM (PST)